Terms & Conditions


OVERVIEW
 
This website is operated by Impact U Coaching. Throughout the site, the terms “we”, “us” and “our” refer to Impact U Coaching. Impact U Coaching offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

 

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, clients, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the Site shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

The site does not provide medical or legal advice. This website is for information purposes only. Viewing this site, receipt of information contained on this site, or the transmission of information from or to this site does not constitute a doctor-patient or solicitor-client relationship. The medical, exercise and/or nutritional information on this site is not intended to be a substitute for professional medical advice, diagnosis, or treatment.  The Self Protection information on this site is not intended to be a substitute for professional legal advice. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on this Web site. Always seek the advice of a qualified lawer / solicitor when it comes to matters regarding the legality of self defense, use of force or potential siutation which may result in a prosecution or charges being bought against you.
 
Any consultations, video calls, emails or other methods of discussing recommendations and information, do NOT constitute medical or legal advice. Before implementing any recommendations or advice into practice, you should talk to your doctor and/or healthcare professional, about doing so.
 
The legal information on this site is not intended to be a substitute for professional legal advice. If you need legal advice for your specific problem, you should consult a licensed attorney / solicitor in your area.
 
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
 
SECTION 1 -  CONTACT INFORMATION

​You can contact us at info@impactucoaching.com for any general enquiries.

SECTION 2 - MEMBERSHIP FEES AND OFFERS
The Impact U Coaching service provides its members with two different payment terms for private coaching.
 
1. Payment Up Front (PUF)*
For a set time period programme or for a fixed number of blocks of coaching sessions.
 
Existing clients who have met the above commitment may then purchase single blocks or a single month of coaching without any further commitment. 
 
2. Recurring Subscription Plan (RSP)*
For continuous monthly coaching or a single block of coaching sessions each month. Payments must be paid via direct debit. 
 
*All new clients must satisfy a minimum purchase commitment of 2 blocks or 8 weeks of coaching.
 
The Impact U Coaching service provides a single payment term for group coaching based on a fixed period programme.
 
Fixed period programme: multi week (8-13) group programmes provide an individual with coaching along with others in the same cohort, payment must be made in advance of the programme start date. 

SECTION 3 - SIGNING UP
  • You must ensure that the details provided by you upon sign-up or at any time are correct and complete.

  • You must inform us immediately of any changes to the information that you provide when signing up by updating your personal details to ensure we can communicate with you effectively.

  • The monthly subscription can be cancelled at any time, and the same applies to the three-month package following the initial three-month payment. You can cancel directly via your bank or payment service or we can cancel it, at your request. Once you cancel, you will not be charged again and will be able to continue the service until the end of your current payment period.

 
SECTION 4 - REFUNDS / RETURNS POLICY
 
Refunds will not be provided for any subscription. We do not provide credit, refunds, or prorated billing for subscriptions that are cancelled mid-month.
 
 
SECTION 5 - CANCELLATION
 
By purchasing a Paid up Front (PUF) service you are committing to paying for the entire duration of the service or the entire quantity of coaching blocks in advance. This is not a pay-as-you-go payment plan. We understand that paying everything in one payment isn’t always manageable: our Recurring Subscription Plans (RSP) are a great alternative to this. Payments for every month of the RSP must be made in advance, covering a minimum commitment of 8 weeks or 2 coaching blocks. 
 
Your right to cancel your membership.

Online Coaching only:
Impact U Coaching has an online programme where the service starts immediately upon joining, once you've paid your subscription you have up to 14 days to cancel your membership and receive a refund for any unused coaching blocks or time. If you cancel your membership after 14 days, you're not entitled to a refund. For fixed term programmes, no refunds can be given once your programme start date has passed. 
 
Face to Face Coaching:
Upto 14 days after your first session you may cancel, your membership and receive a refund for any unused coachong blocks or time. If you cancel your membership after 14 days, you're not entitled to a refund. For fixed term programmes, no refunds can be given once your programme start date has passed. 

Below you'll find more details on our refund process:
- Where applicable, refunds are based on the full amount paid for the package. The refund will be made for any unused time based on a daily rate.

We want everyone to love using our service and we want to know if you’re unhappy or thinking of leaving us. If you want to contact us to discuss your concerns, don’t hesitate to contact us.
 
We may cancel your membership with immediate effect for any reasonable purposes or if you breach these terms and conditions. 

Transferring or pausing membership

In exceptional circumstances, online membership can be paused and resumed at a later date.​ Membership can not be transferred.

To request a pause or cancellation please contact us via email  on info@impactucoaching.com, stating your full name, registered email address and reason for pausing/cancelling.

Once you have become a member of Impact U Coaching (minimum two months subscription), you can cancel your monthly re-subscriptions at any time by giving us four weeks’ notice. Until we receive this notice we will continue to deduct your subscription from your payment card each month.
 

SECTION 6 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our services are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 
 
SECTION 7 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


SECTION 8 - INTELLECTUAL PROPERTY AND ACCEPTABLE USE

​Our member website is for personal use only. You should not distribute extracts from this site to anybody else – in printed or digital formats. The commercial use of any content on this site is not allowed without the written permission of Impact U Coaching.​

We are not responsible for the direct or indirect consequences of you linking to any other website from this website or any of our content. This website, our emails and social media content may contain links to websites operated by other parties. These links are provided for information only. We have no control over the content of these linked websites and files and we cannot ensure it will not be offensive or objectionable or defamatory or a malicious falsehood. We are not responsible for any loss, injury or damage, including any legal costs or expenses, arising from their content or performance. Our inclusion of links to other websites does not imply any endorsement of their content or any association with their operators.

Use of this website is conditional upon your agreement to indemnify Impact U Coaching and not to hold the company liable in any way for the results of any action you may take based on the material contained on this site.
 
You may not use the Website for any of the following purposes: 
  • in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website;

  • in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;

  • making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

By providing any content for distribution by the us (such as before and after photographs, images or training videos) you expressly grant us a worldwide, royalty-free, perpetual, irrevocable licence to use, copy, store, perform, display and distribute such content.

All Content included on the Website, unless uploaded by Users, is the property of Impact U Coaching, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission

You may, for your own personal, non-commercial use only, do the following: 

  • retrieve, display and view the Content on a computer screen
  • print one copy of the Content

You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Impact U Coaching.


SECTION 9 - PRIVACY POLICY

At Impact U Coaching we are dedicated to protecting your privacy. Here’s a link to our Privacy Policy

SECTION 10 - DISCLAIMER OR WARRANTY AND LIABILITY

The Impact U Coaching website is designed for information purposes only. It is not a substitute for membership of Impact U Coaching, nor is it intended as a substitute for any advice or treatment prescribed by a doctor. Information given here should not be used for diagnosing or treating a health problem. If you have a medical condition which may be adversely affected by exercise, you should consult your doctor before following any exercise or information given here.

This website is intended for use by those over the age of 18 years. No one under that age should carry out any activity whatsoever based on the information on this website. 

The following provisions may be curtailed or disallowed by the laws of the country in which the person accessing this website is situated. In such case, the terms here are to be read as excluding or limiting such term so as to satisfy such jurisdiction.​

We do not represent or warrant that the information accessible via this website is accurate, complete or current. We have no liability whatsoever in respect of any use you make of such information.

The information provided on this website, or any of our distributed content has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself prior to ordering any products or services from us that they are suitable for your purposes.
 
The information provided to you on this site is based on:
  • our best understanding of nutritional and dietary research. It follows generally accepted standards of dietary recommendations in the United Kingdom.
  • supports generally understood exercice and training principles that are accepted to provide an appropriate training stimulus whch is both safe and effective for the majority of people
  • utilising techniques, tactics, mindsets and principles developed by leading schools and experts in the field of self defence, self protection and combatives
The information on our website is provided on an “as is” “as available” basis. You agree that your use of our website is at your sole risk. We disclaim all warranties of any kind, including but not limited, to any express warranties, statutory warranties, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website will always be available, access will be uninterrupted, be error-free, meet your requirements, or that any defects in our website will be corrected.
 
Information on our website should not necessarily be relied upon and should not be construed to be professional advice from us. We do not guarantee the accuracy or completeness of any of the information provided and are not responsible for any loss resulting from your reliance on such information. If your jurisdiction does not allow limitations on warranties, this limitation may not apply to you. Your sole and exclusive remedy relating to your use of the site shall be to discontinue using the site. Under no circumstances will we be liable or responsible for any direct, indirect, incidental, consequential (including damages from loss of business, lost profits, litigation, or the like), special, exemplary, punitive, or other damages, under any legal theory, arising out of or in any way relating to our website, your website use, or the content, even if advised of the possibility of such damages.
 
Our total liability for any claim arising out of or relating to our website shall not exceed one hundred ($100) dollars and that amount shall be in lieu of all other remedies which you may have against us or our affiliates. Any such claim shall be subject to confidential binding arbitration as described later in these terms and conditions of use.

Whilst we make all reasonable attempts to exclude viruses from the website, we cannot ensure such exclusion and no liability is accepted for viruses. Thus, you are recommended to take all appropriate safeguards before downloading information or images from this website.All warranties, express or implied, statutory or otherwise, are hereby excluded.

Neither we nor any of our employees or affiliated entities will be liable for any kind of damages and howsoever arising including, without limitation, loss of profits, compensatory, consequential, direct, exemplary, incidental, indirect, punitive or special, damages or any liability which you may have to a third party, even if we have been advised of the possibility of such loss.
 
Without prejudice to the generality of any other clause contained in this disclaimer, We make no warranties or representations that the information on this website:

a) is complete, true, accurate or non-misleading; and
b) is right for You.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
 
Any exercise or training program, even in healthy individuals, carries risk. You have a responsibility to exercise you own personal judgment, as well as any other considerations, before acting on any of the content provided by us.

Where we provide you with a Personal Plan, the information contained therein should not be regarded as or relied upon as being a comprehensive nutrition, health or exercise programme. Accordingly any actions that you take in relation to a personal plan should not be pursued regardless or to the exclusion of other information, opinions or judgments that are available to you.

Any Personal Plan will have been prepared on the basis of information provided by you. You are responsible for the accuracy of any information that you provide to us. You are responsible for informing us of any health issues or medical conditions when asking us to prepare a Personal Plan.

Before taking any action in relation to a Personal Plan, you must take into account any other factors apart from the Personal Plan of which you are or ought to be aware.

The information set out in any Personal Plan may relate to certain contexts and may not be suitable in other contexts. It is your responsibility to ensure that you do not use the information we provide in the wrong context.

You are responsible for informing us of any health issues and pre-existing medical conditions when you ask us to prepare a Personal Plan.

Any information that we provide that does not form part of a Personal Plan, whether obtained through our website, e-book, video course, social media (such as Facebook, Instagram or Twitter) or otherwise, is provided for the purposes of general information only.

Save in respect of personal injury or death, our total liability to you in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the Impact U Coaching services or supply of any goods shall be limited to the price paid for the services or goods ordered and the reasonable costs of returning goods or materials to us.

​These terms and this disclaimer and any claim based on use of information from this website shall be governed by the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the Courts of England.​

 
SECTION 11 - EXPECTED RESULTS / IMPACT OF OUR COACHING SERVICE
 
While we believe that for most people, the imapct of our coaching service on you will lead to the desired results, all caohing programmes (e.g. nutrition, strength or self protection) depend on the individual. Result will be affected by the effort and commitment of the individual, however in some circumstances even where an individual follows our programme, they may not achieve the desired results. We therefore provide no warranties of any kind, express or implied, as to:
  • the effectiveness any techniques, plans, training methods that we deliver; or

  • the results that you may achieve as a result of following our programs.

All testimonials contain shown on our website or in our content are real people who have followed the plans provided by us. For the avoidance of any doubt, however, they are not indicative of the results that you are likely to achieve, rather they are included as examples of the results that particular individuals have achieved.

 
SECTION 12 - GOVERNING LAW
 
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the the Courts of England.

SECTION 13 - ADDITIONAL TERMS FOR IMPACT U COACHING MEMBERS

We reserve the right to refuse service to anyone for any reason at any time.

​Use of Impact U Coaching Community

You must be courteous to other users of our online products and services. Personal attacks are grounds for being banned and your account being closed. If you have a problem with a comment that another member has posted, please contact us. Do not post a personal attack in response.

Harassing other members and users of our online products and services in any way will not be tolerated. If a member has advised you that they do not want you to contact them, it is your responsibility to respect their request. Violating this agreement may lead to you being immediately and permanently banned, with notification to your Internet Service Provider if deemed necessary by Impact U Coaching in its sole and absolute discretion. The IP addresses of all posts are recorded to help in enforcing this agreement.​

When you join our online community, any user content you post is automatically licensed to us through a worldwide, royalty-free perpetual licence. This licence grants us a transferable right to use, record, reproduce, distribute, publish and create derivative works based on your user content (in whole or in part) as Impact U Coching. We may use this content in any format, media or technology. We will only use this content in an appropriate way which respects you as a member of our online community. 

Subject to the rights and licence you grant to us under these terms of use, you retain all copyright of your user content and the rights to use this material in any way, including allowing to others, will remain with you. 

We may archive (delete or remove) user content which we feel is no longer relevant or appropriate. When we archive your content, all our rights to use the content under the licence will cease. Content will remain on the Community for as long as we deem appropriate and will not be automatically deleted or archived when a user subscription expires. If you want content to be removed you should contact us at info@impactucoaching.com

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Impact U Coaching and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY OF THESE TERMS AND CONDITIONS
If any part of these terms and conditions of use are determined by a court of competent jurisdiction to be invalid or unenforceable, that part shall be limited or eliminated to the minimum extent necessary so that the remainder of these terms and conditions are fully enforceable and legally binding.

SECTION 16 - MEDICAL POLICY AND EXCLUSIONS

Impact U Coaching and all associated services are not intended as a substitute for any advice or treatment prescribed by a doctor.
  • We are not medical practitioners or registered dieticians. We strongly recommend that prior to commencing any diet, exercise or training regime that you consult a medical practitioner and/or registered dietitian first.
  • We have no expertise in diagnosing, examining, or treating medical conditions of any kind, or in determining the effect of any specific exercise or diet on a medical condition.

  • You acknowledge that when participating in any exercise or training program that there is the possibility of physical injury.
‍It is the responsibility of each member to ensure there are no medical reasons why they shouldn’t embark upon any of our coaching services. If in any doubt at all, members should check with their doctor.

Impact U Coaching has the following medical policy:
  • Impact U Coaching is not available to members under the age of 18. The advice is not intended for use by those under 18.
  • Anyone who has any medical problems, is taking any medication, is pregnant or is breastfeeding must disclose this information during registration.
  • Members with diabetes or coeliac disease will be able to benefit fully from Impact U Coaching's Nutrition Services and should always incorporate the advice given by their care team or GP.
Nutrion Coaching Exclusions:
Our coaching model is designed to make an impact to its members, and because our members’ health is of primary importance, we’re therfore unable to offer membership to the following groups for any of our Nutrional Services:
  • people with eating disorders
    If you have, or if you are concerned that you may have, an eating disorder, it is important to consult your doctor for advice
  • people with cancer, or liver or kidney disease
    There’s always a risk that any weight changes you experience could be due to your illness rather than dietary adjustments and we would be concerned about supporting you properly and fully in your weight loss campaign. If you’re looking to lose weight during your illness or treatment, we would encourage you to discuss your weight concerns with your doctor or specialist
  • mums-to-be
    Impact U Coaching is not suitable for women who are pregnant, and therefore pregnant women are not able to join. Members who become pregnant may freeze their membership by contacting the Impact U Coaching.
  • new mums
    Members may join post-natally if they have had their post-natal check-up and been told that it is safe for them to lose weight by their healthcare team. Membership is offered to breastfeeding mothers a minimum of six weeks after the birth of their baby.
Kettlebell / Strength Coaching & Fitness Exclusions: 

If you have a medical condition which may be adversely affected by exercise, you should consult your doctor before following any exercise information given. Every member should take personal responsibility for themselves when doing any exercise that has been advised or instructed by Impact U Coaching or their representative, either during coaching or outside of coaching. If at any time while exercising a member feels any ill effects, then they must stop doing the exercise and check this out with their doctor. Impact U Coaching will stop working with members who are reluctant to or ignore following this advice.

We always recommend members follow the medical and any dietary advice they have been given by their doctor or other health professional.
 
Self Protection Exclusions:
 
If you have a criminal conviction which relates to violence then you would not be able to access any of our self protection coaching services.
 
If your physical capacity and robustness level is low then we may decline to work with you until you have obtained a higher level of fitness. This is on the basis that the training programme, even if tailored may potentially cause some people training injuries which will require prolonged recovery or worsen a pre-existing health condition. 
 

SECTION 16 - MISCELLANEOUS

These terms and conditions apply to your purchase of all coaching sessions and/or consultations.

These terms and conditions form part of your agreement with Impact U Coaching. Your agreement with us is made up of your completed and signed Coaching agreement form, and these terms and conditions. These documents together form a legal agreement between us, so please make sure that you read them carefully and understand them. If you have any questions, please ask a member of our team or contact us on info@impactucoaching.com